Privacy Policy

Privacy Policy

This Privacy Policy explains how loopduud.shop collects, holds, uses, discloses and protects personal information when customers visit https://loopduud.shop, create an account, place an order, contact us or otherwise use our services.

Store: loopduud.shop
Website: https://loopduud.shop
Privacy email: RoesnerLinch9152@outlook.com
Business address: 94 Sanderling Street, Inala, QLD 4077, Australia

Where applicable, we handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1. Personal Information We Collect

Depending on how a customer interacts with our store, we may collect:

Identity and contact information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Customer account information

Order and transaction information

  • Products ordered

  • Order number

  • Purchase value

  • Currency

  • Payment status

  • Delivery method

  • Tracking details

  • Returns, refunds and exchanges

  • Customer service communications

  • Payment disputes

Payment information

Payments are processed by secure third-party payment providers.

We may receive limited payment information such as:

  • Payment status

  • Payment method

  • Card type

  • The final digits of a payment card

  • Fraud or security results

We do not normally receive or store complete payment card numbers.

Technical information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Language settings

  • Cookie identifiers

  • Website activity

  • Referring pages

  • Security and diagnostic information

Marketing information

  • Marketing preferences

  • Cookie choices

  • Product interests

  • Communication history

  • Responses to promotions or surveys

Information customers provide

We may collect information contained in:

  • Emails

  • Contact forms

  • Product reviews

  • Return requests

  • Complaints

  • Privacy requests

  • Other customer communications

Customers should not provide sensitive information unless it is reasonably necessary for us to handle a specific request.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from customers

  • Automatically through our website

  • From Shopify and related store services

  • From payment processors

  • From delivery and fulfilment providers

  • From security and fraud-prevention providers

  • From analytics or marketing providers where permitted

  • From publicly available sources where lawful and necessary

3. Why We Collect and Use Personal Information

We may collect and use personal information to:

  • Create and manage customer accounts

  • Process and confirm orders

  • Take and verify payments

  • Arrange fulfilment and delivery

  • Provide tracking information

  • Process cancellations, returns, refunds and exchanges

  • Respond to enquiries and complaints

  • Verify identity where reasonably necessary

  • Prevent fraud and unauthorised transactions

  • Maintain website and account security

  • Keep accounting, tax and transaction records

  • Improve products, services and website performance

  • Provide personalised content where permitted

  • Send marketing communications where consent or another lawful basis applies

  • Comply with legal and regulatory requirements

  • Establish, exercise or defend legal claims

We will not use personal information for an unrelated purpose unless permitted by law or the individual has provided appropriate consent.

4. Shopify

Our online store is hosted using Shopify.

Shopify may process personal information to provide:

  • Store hosting

  • Checkout services

  • Payment functions

  • Security and fraud prevention

  • Order management

  • Analytics

  • Other e-commerce services

Shopify’s handling of personal information may also be governed by its own privacy documentation.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Shopify and e-commerce technology providers

  • Payment processors and financial institutions

  • Suppliers, warehouses and fulfilment providers

  • Postal operators and delivery carriers

  • Website hosting and IT providers

  • Security and fraud-prevention providers

  • Customer support providers

  • Analytics and marketing providers where permitted

  • Accountants, insurers and professional advisers

  • Government authorities, regulators, courts and law-enforcement bodies where legally required

Service providers are authorised to use personal information only for relevant services and must protect it appropriately.

We may also disclose information in connection with a legitimate business sale, merger, financing or restructuring, subject to applicable safeguards.

6. Overseas Disclosure

Some service providers may store or process information outside Australia.

These providers may operate in countries including those where Shopify, payment providers, cloud hosts, fulfilment providers, analytics providers or delivery partners maintain facilities.

Because service-provider locations can change, it may not always be practicable to list every country in advance.

Where applicable, we take reasonable steps to ensure that overseas recipients handle personal information consistently with Australian privacy requirements.

Customers may contact us for further information about overseas disclosures relevant to their information.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

  • Shopping basket functions

  • Checkout operation

  • Account authentication

  • Security and fraud prevention

  • Remembering preferences

  • Website analytics

  • Performance measurement

  • Advertising and marketing where permitted

Customers may manage cookies through browser controls and any consent tools available on the website.

Disabling essential cookies may prevent certain store or checkout functions from operating correctly.

8. Direct Marketing

Where legally permitted, we may use contact information to send product updates, promotions or store news.

Customers can unsubscribe at any time by:

Unsubscribing from marketing will not prevent necessary service communications concerning orders, payments, deliveries, returns, refunds or security.

We do not send marketing communications where consent is required and has not been obtained.

9. Access and Correction

Customers may request access to personal information we hold about them or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Requests should be sent to:

RoesnerLinch9152@outlook.com

We may request information reasonably necessary to verify the requester’s identity.

We will respond within a reasonable period.

Where access or correction is refused, we will provide reasons where required by law and explain available complaint options.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • The purpose for which it was collected

  • Order and account administration

  • Tax and accounting requirements

  • Fraud prevention

  • Product safety or recall obligations

  • Dispute management

  • Legal and regulatory requirements

When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful retention requirements.

11. Information Security

We use reasonable technical, organisational and administrative safeguards intended to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

No online system can guarantee absolute security.

Customers are responsible for protecting their account passwords and should contact us promptly if they suspect unauthorised access.

12. Data Breaches

Where an eligible data breach occurs, we will take appropriate steps consistent with applicable Australian law.

This may include:

  • Containing the breach

  • Assessing the likely risk of serious harm

  • Taking remedial action

  • Notifying affected individuals

  • Notifying the Office of the Australian Information Commissioner where required

13. Children’s Information

Our store is not directed at children who cannot lawfully enter into a purchase transaction.

We do not knowingly collect children’s personal information contrary to applicable law.

A parent or guardian who believes a child has improperly provided personal information may contact us at RoesnerLinch9152@outlook.com.

14. Third-Party Websites

Our website may contain links to services operated by third parties.

Those organisations are responsible for their own privacy and security practices.

Customers should review the relevant privacy policy before providing personal information to an external service.

15. Privacy Complaints

Privacy questions or complaints should be sent to:

Email: RoesnerLinch9152@outlook.com
Address: 94 Sanderling Street, Inala, QLD 4077, Australia

Please describe the issue and provide sufficient information for us to investigate.

We will acknowledge and assess complaints within a reasonable period.

If a privacy complaint is not resolved, an individual may be entitled to contact the Office of the Australian Information Commissioner.

OAIC website: https://www.oaic.gov.au

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology or legal obligations.

The latest version will be published on https://loopduud.shop with an updated revision date.

Last updated: 9 October 2026